SHIPPING & RETURNS
We deliver worldwide!
We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends. During sales delivery might be delayed. Please notice that some products have their own specific delivery schedule that might take longer than the earlier mentioned dispatch time. If so, this will be noted at the product page.
Orders within Finland are delivered via Posti (Postal Parcel & Express Parcel) and DB Schenker (Collection Point Parcel), and within other countries orders are delivered via Posti and UPS.
We offer free shipping on all orders over 200€ within Europe. A shipping fee will be added on orders under 200€. The shipping fee variate depending on the destination country.
- Finland 6.50€ and home delivery 9€ (free on orders over 200€)
- Europe 14.50€ (free on orders over 200€)
- Non-EU countries 30€
Please notice that possible tax / duty / customs payments depending on the destination country are not included and will not be covered by R/H.
PICK-UP FROM R/H OFFICE
We also offer the possibility to pick up your order from R/H Office (Kämp Galleria, Garden 2nd floor, Pohjoisesplanadi 33, 00100 Helsinki) Monday-Thursday 9 am - 4 pm. Please notice that you will be informed via sms when your order is ready for pick-up at R/H Office and from that day you have 14 days to pick up your order. Choose "Pick-up at R/H Office" as shipping option at checkout.
You have a right to return your order within 14 days from the day you have received it. We offer an extended return time for R/H gift items purchased between November 24th and December 20th: they can be returned or exchanged until January 10th, 2021. Only items that are in new, unused condition or defective items can be returned for refund. You can either exchange your items or receive a money refund for the returned item.
Returns via Posti
- Please fill out the return form with your contact information and state the reason for the return / exchange so that we can provide you with the best possible customer service.
- Pack the items in the original package or another similar package and attach the pre-paid and pre-adressed Customer Return Label on the package.
- Go to your closest Posti and return the package. If you don’t have the pre-paid and pre-adressed Customer Return Label, just mention that you want to do a customer return to Hernesniemi-Riiheläinen Oy with the customer return id 635538. Please notice, that returning a package via Smartpost using Helposti code is not possible.
Returns via DB Schenker
Please fill out the return form with your contact information and state the reason for the return / exchange so that we can provide you with the best possible customer service.
Pack the items in the original package or another similar package and attach the pre-paid and pre-adressed Customer Return Label on the package. If you don't have the pre-paid Customer Return label, please contact us by sending an email to email@example.com. We will re-send you the pre-paid Customer Return label, which you can print and attach to the package you have chosen to use.
- Go to your closest DB Schenker collection point and return the package.
For international returns: Please contact firstname.lastname@example.org to be advised for shipping.
Once we have received your return, it will be processed. When the return is accepted, a refund will be made to the original payment method.
If all items are returned, we’ll refund the original shipping fee. If your return does not include all products of your purchase, the shipping fee will not be returned.
Customer Return (Posti ID 635538)
Aleksanterinkatu 42 B,
00100 Helsinki, Finland
In case any questions occur when shopping online, don’t hesitate to contact us at email@example.com.