SHIPPING

We deliver worldwide!

We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends. During sales, delivery might be delayed. Please notice that some products have their specific delivery schedule that might take longer than the earlier mentioned dispatch time. If so, this will be noted on the product page.

Orders within Finland are delivered via Posti (Postal Parcel & Express Parcel) and DB Schenker (Collection Point Parcel), and within other countries orders are delivered via Posti and UPS. 

We offer free shipping on all orders over 200€ within Finland. A shipping fee will be added on orders under 200€. The shipping fee variate depending on the destination country.

  • Finland 6.50€ (Free on orders over 200€) and home delivery 9€ 
  • Europe 14.50€
  • Non-EU countries 30€

Please notice that possible tax/duty/customs payments depending on the destination country are not included and will not be covered by R/H.

 

Pick-up from R/H Shop

We also offer the possibility to pick up your order from R/H Shop (Laivurinkatu 39 C, 00150 Helsinki) Monday-Friday 10 am - 6 pm. Please notice that you will be informed via SMS when your order is ready for pick-up at R/H Shop & Showroom and from that day you have 14 days to pick up your order. Choose "Pick-up at R/H Shop" as a shipping option at checkout.

 

Parcel not collected

It’s the customer's responsibility to pick up the parcel within the time it’s held at the pick-up point. A parcel that has not been collected will be sent back to us, and we will make a refund to the original payment method. Leaving the parcel uncollected is not the same as a return and we will collect a handling fee of 10€ for uncollected parcels.

 

RETURNS 

Return and exchange policy in Finland (updated 2.9.2021)

You have a right to return your order within 14 business days from the day you have received it. We will not accept returns after 14 business days. Only items that are in new, unused condition or defective items can be returned for a refund. You can either exchange your items or receive a money refund for the returned item(s). For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

Once we have received your return, it will be processed. When the return is accepted, a refund will be made to the original payment method. The original shipping fee will not be refunded, if you don’t return the whole order. You will get an email when the return has been processed by R/H and the payment method you have used when ordering.


How to return your order

  • Please fill out the return form with your contact information and state the reason for the return/exchange so that we can provide you with the best possible customer service.

  • Pack the items in the original package or another similar package and attach the pre-paid and pre-addressed Customer Return Label on the package.

  • If you don't have the pre-paid Customer Return label, please contact us by sending an email to info@rh-studio.fi. We will re-send you the pre-paid Customer Return label, which you can print and attach to the package you have chosen to use.

  • You can also return your order without a return label by Posti. At Posti, just mention that you want to do a customer return to Hernesniemi-Riiheläinen Oy with the customer return id 635538 and our return address: Laivurinkatu 39 C, 00150 Helsinki, Finland.

  • Go to your closest Posti's or DB Schenker's pick-up point and return the package.

     

    Return policy outside of Finland (updated 18.2.2021)

    You have a right to return your order within 14 days from the day you have received it. We will not accept returns after 14 business days. Only items that are in new, unused condition or defective items can be returned for a refund. You can either exchange your items or receive a money refund for the returned item(s). For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

    If you want to return your order, attach the pre-paid and pre-addressed Customer Return Label on the package. If you don't have one, please contact us at info@rh-studio.fi to be advised for shipping. Include your name, order number and which item(s) you want to return. After receiving your notification, we will contact you as soon as possible with a label for the return shipment.

    When packaging the item(s) for return, please fill out the return form with your contact information and state the reason for the return/exchange so that we can provide you with the best possible customer service.

    Once we have received your return, it will be processed. When the return is accepted, a refund will be made to the original payment method. You will get an email when the return has been processed by R/H and the payment method you have used when ordering. The cost of returns from countries within Europe is 14,50€ and from non-EU countries is 30€ and the fee will be deducted from the refund. 

     

    Return address:
    Riiheläinen-Hernesniemi Oy
    Customer Return (Posti ID 635538)
    Laivurinkatu 39 C
    00150 Helsinki, Finland


    In case any questions occur when shopping online, don’t hesitate to contact us at info@rh-studio.fi.