SHIPPING & RETURNS
SHIPPING AND DELIVERY
Postage and handling will be added automatically on all orders (Postal Parcel). Orders in Finland are sent via Finnish Post Office and abroad via DHL or Finnish Post Office.
We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends. Please notice that some products have their own specific delivery schedule that might take longer than the earlier mentioned dispatch time. If so this will be noted at the product page. Customers from non-EU countries are responsible for possible import customs and taxes.
When ordering from outside Finland, please allow up to 14 days for delivery. We will ship orders worldwide.
Delivery charges variate depending on the destination country.
Rest of the world 30€
We offer free shipping worldwide on all orders over 200€. Possible tax / duty / customs payments depending on the destination country are not included and will not be covered by R/H.
We wish that you are happy with your R/H product. However, if you are not satisfied with your purchase or if you receive faulty / wrong item, you may return your order or exchange it to another item within 14 days from the purchase date. On domestic (Finnish) orders all packages contain a pre-paid and pre-addressed Customer Return Parcel label, and returns are free of charge when this document is used for postage. When returning items, please fill out also the return form with your contact details and state the reason for the return / exchange so that we can provide you with the best customer service.
Only unworn, unwashed products returned within 14 days or defective items can be returned for full refund. For further information about returns and exchanges please see our Refund policy / Terms of service at the checkout page.
For us it's important that you are happy with your purchase. We are always ready to help with finding the right style and size, so before sending any returns and when you wish to make an exchange, please contact us by email: info(a)rh-studio.fi