Returns

RIGHT OF RETURN AND EXCHANGE IN FINLAND (UPDATED 4.9.2024)

You have the right to return your order to us within 14 days from the day you received the products you ordered. The cancellation notification must be made clearly, for example on the written return form that you submit with the returned item or by e-mail.

However, now that our story is coming to an end, we would like to make a small wish for you. We would hope that you could think carefully about the sizes and your needs when placing orders. Returns take a lot of time, resources and money from us, which is especially challenging for our small team. We are here to help if you need help with choices. This way, together we can minimize unnecessary returns and make the end as great as our 14-year story has been.

Please note that only products that are new and unused can be returned. The customer is responsible for the return until the products have been returned to the seller (in this case R/H Studio) or he can prove that they have been returned, i.e. with a return receipt.

THIS IS HOW YOU MAKE A RETURN TO THE POST PICKUP POINT

  1. Fill out the return form carefully and slip it into the package with the products to be returned. Pack the products in the original or alternative packaging .

  2. Write the following information on the package: Posti's contract code: 635538, your name and address.

  3. Take the package to the nearest Posti collection point.

THIS IS HOW YOU MAKE A RETURN TO THE POST OFFICE

  1. Fill out the return form carefully and slip it into the package with the products to be returned. Pack the products in the original or alternative packaging

  2. Go to: www.posti.fi/palautapaketti. Click on "Return with contract number and add number: 635538.

  3. Choose whether you want to make a return to a Posti machine or a Posti pick-up point.

  4. Select the appropriate tray size for the return.

  5. Reserve the Posti machine that suits you, write the Helposti code you received, your name and address on the package.

  6. Take your package to the machine within 24 hours of booking. The reservation cannot be canceled.

Return address:

R/H Creative Studio Oy
Levytie 2 A
00880 Helsinki

RETURN PROCESSING:

As a rule, returns reach us in about 3-7 business days. Once we receive your return, it is usually processed within a week of receiving the return. Once the return is approved, the refund will be made through the payment method you used when placing your order. You will receive an email once the return has been processed. We charge 7€/order for the costs arising from the return delivery. The costs are deducted from the refundable amount of the order.

UNCOLLECTED SHIPMENT

Not picking up the package is not a product return. We charge a €10 handling fee for all undelivered packages. The costs are deducted from the refundable amount of the order.

THERE IS NO RETURN FORM IN THE PACKAGE OR THE INFORMATION ON THE RETURN FORM IS INCOMPLETE

If we receive a return that has not been sent with a return form, or if all the information on the return form has not been filled in, we cannot process the return. If your package is missing a return form, you can also send us the return order information by email.

If you sent us your return with insufficient information or without a return form, send additional information regarding your return and a description of the content of the return by email to: info@rh-studio.fi

EU COUNTRIES (other than Finland) & OTHER COUNTRIES (outside the EU area)

You have the right to return your order within 14 days from the day you received your order. Customers who have ordered the products outside of Finland cover the return Shipping costs and possible customs costs. Only products that are new and unused or defective can be returned.

When packing products for return, fill out the return form with your contact information and indicate the reason for the return so that we can target the return to the correct order. Please notify us of a possible return by email: info@rh-studio.fi . Include your name, order number and possible tracking number of the package in your email.

Once we receive your return, it will be processed. Once the return is approved, a refund will be made to the original payment method. You will receive an email when the return has been processed with R/H and the payment method you used when ordering.

Return address:

R/H Creative Studio Oy
Levytie 2 A
00880 Helsinki

EXCHANGE

At this point we don't offer exchanges. Please return your orginal order and make a new order from our website.